FAQ

Questions Haulers Ask

What you can expect from working together, and the questions I help haulers answer every week.

Working With Waypoint

What to expect when we work together

Who We Work With

Waypoint's sweet spot is fewer than 30 trucks. We will work with larger companies on a case-by-case basis.

Waypoint does NOT represent competing companies. However, we will work with more than one hauler in a market as long as they don't compete. One client may be a roll-off hauler, and another may be residential.

Services & Pricing

Yes, but this service is not included in the Base Fee. Visit the M&A page for details on acquisition and exit planning services.

The monthly fee is based on the number of routes. Contact us for pricing.

How It Works

One to two hours per week, plus one meeting per month lasting 3-4 hours. We are always on call.

You will receive a written Action Plan after every call, and we will review progress every week.

Our term is 30 days. Cancel whenever you feel you're not getting value.

Trust & Confidentiality

Confidentiality is extremely important due to the sensitivity of the information being shared. The non-disclosure terms never terminate.

Absolutely. Just ask.

Zero. We offer advice and guidance. All decisions remain with the owner.

Sound Familiar?

Questions Haulers Are Asking Themselves

These are the questions I help haulers work through every week. If any of them sound familiar, you're not alone.

Growth & Strategy

  • Am I in a good position to grow?
  • I have low debt, but I'm struggling to grow. What should I do?
  • Is this the right time for me to add a new line of business?
  • How do I build a municipal pipeline?

Financial & Valuation

  • What can I do when my lender changes the financing terms?
  • Which ratios are most important?
  • My business is struggling. Should I just sell it?
  • What should I do to maximize the value of my business?
  • After disposal, how much revenue should I have per truck route?

Pricing & Sales

  • I need to raise prices, but I'm concerned I'll lose too much business. What should I do?
  • How much new business should a salesperson gain each month?
  • Should my salespeople sell all lines of business in their territory?
  • How can I get effective marketing without spending a ton of money?

Operations & Equipment

  • How can I get Operations and Sales to work better together?
  • How do I improve my maintenance program?
  • I have several rear-load trucks. Should I convert to ASL?
  • Should I put cameras in my trucks?
  • I don't like the software. What are my options?
  • How do I create a safety culture?

Customers & Competition

  • When should I suspend service for non-payment?
  • How do I get residential customers to transition to auto-pay?
  • The big companies bully customers with their contracts. How do I compete?
  • What do I do when the big hauler won't remove their container after they've been terminated?

Business & Risk

  • I don't like brokers, but it's too much business to turn down. How can I feel better about brokers?
  • I don't like the toilet business but customers want dumpsters and toilets bundled. What should I do?
  • My insurance agent is telling me about a "captive" program. Is that something I should do?
  • I have family involved in the business. How do we avoid conflict?

Asking yourself any of these questions?

Let's Talk