FAQ
Questions haulers are asking themselves
And answers to questions about services
About Our Services
Who Waypoint Works With
- What size hauler do you work with?
Waypoint's sweet spot is fewer than 30 trucks. We will work with larger companies on a case-by-case basis.
- Do you work with more than one hauler in the same market?
Waypoint does NOT represent competing companies. However, we will work with more than one hauler in a market as long as they don't compete. (One client may be a roll-off hauler, and another may be residential.)
Services & Pricing
- Can you help me sell my business?
Yes, but this service is not included in our Base Fee. Click here for details.
- What's the monthly fee?
The monthly fee is based on the number of routes. Contact us for pricing.
How It Works
- How much time will you spend with me?
One to two hours per week, and then one meeting per month which lasts 3-4 hours. We are always on call.
- How do we keep track of what we're working on?
You will receive a written Action Plan after every call, and we will review our progress every week.
- Do I have to sign a contract?
Our term is 30 days - cancel whenever you feel you're not getting value.
Trust & Confidentiality
- What about confidentiality?
Confidentiality is extremely important due to the sensitivity of the information being shared. The non-disclosure terms never terminate.
- May I contact your references?
Absolutely - just ask!
- How much control will you have?
ZERO! We offer advice and guidance - all decisions remain with the Owner.
Questions Haulers Are Asking Themselves
Growth & Strategy
- Am I in a good position to grow?
- I have low debt, but I'm struggling to grow - what should I do?
- Is this the right time for me to add a new line of business?
- How do I build a municipal pipeline?
Financial & Valuation
- What can I do when my lender changes the financing terms?
- Which ratios are most important?
- My business is struggling - should I just sell it?
- What should I do to maximize the value of my business?
- After disposal, how much revenue should I have per truck route?
Pricing & Sales
- I need to raise prices, but I'm concerned I'll lose too much business - what should I do?
- How much new business should a salesperson gain each month?
- Should my salespeople sell all lines of business in their territory, or should they sell separate lines of business?
- How can I get effective marketing without spending a ton of money?
Operations & Equipment
- How can I get Operations and Sales to work better together?
- How do I improve my maintenance program?
- I have several rear-load trucks - should I convert to ASL?
- Should I put cameras in my trucks?
- I don't like the software - what are my options?
- How do I create a safety culture?
Customer Management
- When should I suspend service for non-payment?
- How do I get residential customers to transition to auto-pay?
Competitive Challenges
- The big companies bully their customers with their contracts - how do I compete with that?
- What do I do when the big hauler won't remove their container after they've been terminated?
Brokers & Bundled Services
- I really don't like brokers, but it's too much business to turn down - how can I feel better about brokers?
- I don't like the toilet business but several of my customers like dumpsters and toilets bundled - what should I do?
Insurance & Risk
- My insurance agent is telling me about a "captive" program - is that something I should do?
Family Business
- I have family involved in the business - how do we avoid conflict?